Skip to main content

Session-level waiting lists (not block-level)

Summary: Allow waiting lists to operate at an individual session level, rather than only activating when all sessions in a block are full.

Current behaviour
At present, the waiting list only becomes available once all sessions within a block are fully booked. This works well for block or term-based classes, but not for PAYG providers.

Problem
For PAYG providers who only allow customers to book one session at a time, this setup is limiting. If a single session within a block is full, customers cannot join a waiting list for that specific date unless every session in the block is full.

This means:

  • Customers cannot express interest in a specific date they want to attend

  • Providers miss the chance to capture and understand demand for popular individual sessions

Requested behaviour
Enable waiting lists to be configured per individual session, so that:

  • If a specific session is full, a waiting list appears for that session only

  • Customers can clearly join a waiting list for a particular date and time

  • Providers can notify customers about a particular date in a block, if a space comes available

1 comment

Log in to comment and vote

Comments1

  • kirsty@ccchimps.com

    •

    Feb 5

    This would be so helpful for me. I release my dates in a monthly block, and as a PAYG provider my sessions will sell out on a weekly basis rather than a whole block. This means when a customer logs on and sees the session is ‘full’, they will message me and say ‘can you let me know if a space becomes available’, and I have to manually keep record of who wants what session. It can be really overwhelming especially due to multiple avenues of contact (such as email, FB, Instagram, text, WhatsApp) so I also need to try and keep track of where they messaged me.