Session-level waiting lists (not block-level)
Summary: Allow waiting lists to operate at an individual session level, rather than only activating when all sessions in a block are full.
Current behaviour
At present, the waiting list only becomes available once all sessions within a block are fully booked. This works well for block or term-based classes, but not for PAYG providers.
Problem
For PAYG providers who only allow customers to book one session at a time, this setup is limiting. If a single session within a block is full, customers cannot join a waiting list for that specific date unless every session in the block is full.
This means:
Customers cannot express interest in a specific date they want to attend
Providers miss the chance to capture and understand demand for popular individual sessions
Requested behaviour
Enable waiting lists to be configured per individual session, so that:
If a specific session is full, a waiting list appears for that session only
Customers can clearly join a waiting list for a particular date and time
Providers can notify customers about a particular date in a block, if a space comes available
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Comments1
kirsty@ccchimps.com
Feb 5
This would be so helpful for me. I release my dates in a monthly block, and as a PAYG provider my sessions will sell out on a weekly basis rather than a whole block. This means when a customer logs on and sees the session is ‘full’, they will message me and say ‘can you let me know if a space becomes available’, and I have to manually keep record of who wants what session. It can be really overwhelming especially due to multiple avenues of contact (such as email, FB, Instagram, text, WhatsApp) so I also need to try and keep track of where they messaged me.