Due to browser or device settings, some customers are being sent back to the beginning of the booking process after authenticating their card details.
This happens when the customer’s device or browser forces a refresh on the browser window when it is opened again, after authenticating their card in the banking app.
It isn’t common, affecting less than 0.5% of bookings, but it’s something we want to fix to prevent people experiencing any issues when booking.
By storing the point in the widget, the customer should be returned to the correct point in their booking journey, if their device forces a window refresh.
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In Progress
Feature Request
25 days ago

bookthatin
Get notified by email when there are changes.
In Progress
Feature Request
25 days ago

bookthatin
Get notified by email when there are changes.