Save screen placement in widget when booking

Due to browser or device settings, some customers are being sent back to the beginning of the booking process after authenticating their card details.

This happens when the customer’s device or browser forces a refresh on the browser window when it is opened again, after authenticating their card in the banking app.

It isn’t common, affecting less than 0.5% of bookings, but it’s something we want to fix to prevent people experiencing any issues when booking.

By storing the point in the widget, the customer should be returned to the correct point in their booking journey, if their device forces a window refresh.

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Upvoters
Status

In Progress

Board
💡

Feature Request

Date

25 days ago

Author

bookthatin

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