When a customer deletes their account, their subscription currently cancels immediately, applying any cancellation notice period that has been set on the subscription.
For businesses, this currently means there is a loophole for customers to avoid a minimum subscription period, if you have one in place.
It would be really helpful if deleting an account triggered subscription cancellation in line with any applicable minimum subscription period - meaning the subscription would end at the later of:
the minimum subscription period, or
the cancellation notice period
This would ensure businesses are still protected and paid correctly, even if a customer chooses to delete their account.
It would also be important to update the warning message shown at the point of account deletion, so customers clearly understand that their subscription will continue until the end of the applicable period.
Please authenticate to join the conversation.
In Progress
Feature Request
About 1 month ago

bookthatin
Get notified by email when there are changes.
In Progress
Feature Request
About 1 month ago

bookthatin
Get notified by email when there are changes.